35nd's Privacy Policy
The security of your personal information is our highest priority. This policy explains how we collect, use, and keep your information secure.
This Privacy Policy ("Policy") applies to the 35nd platform and all services connected to it. When you create an account on 35nd, play games, or contact us, you agree to the terms of this policy. Our commitment to your privacy is firm, and we always handle your information with the utmost respect.
1 Information We Collect
35nd collects specific types of information to provide its services. Below is a detailed breakdown of what information we collect and why:
Identity Information
- Full name and date of birth
- National ID or passport number
- Current address
- Email address and mobile number
- Account username and password (encrypted)
Financial Information
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and reward information
Usage Information
- Gaming history and betting details
- Login time and session duration
- Preferred game categories
- Bonus claim and usage history
- Support ticket information
Technical Information
- IP address and device type
- Browser information and operating system
- Cookie and session data
- Geographic location (approximate)
- Referral source and page view information
2 How Your Information Is Used
35nd uses collected information only for legitimate and clearly defined purposes. We never use your information for unnecessary purposes.
3 Information Storage and Security
35nd uses industry-standard security technology to keep your information safe. Our servers are protected through encryption, firewalls, and regular security audits.
Your financial information — including bKash, Nagad, Rocket, or Upay numbers and bank details — is stored using SSL encryption (256-bit) and is never shared unnecessarily with third parties.
Your password is never stored directly — it is kept only as an encrypted hash, which no one can read or use.
Information required to meet legal obligations is retained for a specified period. Information that is no longer needed after an account is closed is securely deleted.
Our Security Measures
- 256-bit SSL/TLS encryption
- Two-factor authentication (2FA)
- Regular security audits and testing
- Access control and logging systems
- Data backup and recovery plans
- Automated suspicious activity detection
- Privacy training for staff
4 Sharing Information with Third Parties
35nd does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
💳 Payment Processors
Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transactions. This is done through secure channels.
⚖️ Legal Authorities
Information may be provided to authorities in response to court orders, lawful investigations, or legal obligations. In such cases, we share only the minimum information required.
🛡️ Security Partners
Fraud prevention and identity verification agencies receive a limited amount of information — only to ensure platform security and fair play.
🎮 Game Providers
Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive limited session data to operate games. Personally identifiable information is not shared.
🔧 Technical Service Providers
Selected service providers for server management, data analytics, and cybersecurity operate under strict confidentiality agreements.
🚫 What Never Happens
Information is never sold or provided to advertisers, marketers, or unrelated third parties. Your information is not a product.
5 Cookies and Tracking Technologies
35nd uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser that help the site remember your preferences and manage login sessions.
The types of cookies we use include: (a) Essential cookies — required for the core functionality of the site and cannot be disabled; (b) Functionality cookies — which remember your language and login preferences; (c) Analytics cookies — which collect anonymous statistics about how the site is used.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.
6 Your Privacy Rights
35nd believes every user should have full control over their own information. Your main rights are listed below:
Right to Access
You can request to know what information we hold about you. We are obliged to provide a complete list.
Right to Rectification
If your information contains any errors or outdated details, you can request a correction.
Right to Erasure
In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
Right to Restrict Processing
You can request that we stop using your information for specific purposes.
Right to Data Portability
You can request your information in a common, machine-readable format.
Right to Object
In some cases you can object to the processing of your information, particularly for marketing purposes.
To exercise these rights, email [email protected] or contact our 24/7 support team via live chat. We will respond to your request within 30 days.
7 Protection of Minors
35nd clearly states that this platform is for users aged 21 and above only. We actively enforce age verification measures to prevent minors from gaining access.
If we learn that a minor has submitted information, we will immediately delete that information and close the associated account. We never knowingly collect or retain information from minors.
If you suspect a minor is using this platform, please let us know at [email protected].
8 International Transfer of Information
35nd's servers may be located in various regions. Even if your information is processed outside Bangladesh, we ensure that the standard of data protection remains equally high at all times.
For international transfers, 35nd ensures appropriate legal safeguards are in place, such as standard contractual clauses or similar mechanisms. Before transferring data to any country, we confirm compliance with that country's data protection laws.
9 Changes and Updates to This Policy
35nd may review and update this privacy policy from time to time. Changes may be required due to service improvements, the introduction of new technologies, or legal changes.
For significant changes, we will notify you by email or through a notification at login. For minor changes, the date on this page will be updated.
Continuing to use 35nd after any changes will be taken as your agreement to the new policy. We therefore recommend that you check this page regularly.
10 Responsible Gaming and Privacy
35nd monitors your gaming habits to ensure responsible gaming. This monitoring is entirely in your interest — not for any commercial purpose.
If our system detects potentially problematic gaming behavior, we may reach out to offer support. This information is handled with strict confidentiality and is never disclosed to third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
Have a privacy-related question?
Our 24/7 support team is ready to answer any question you have — in Bengali or English.
Related Policies and Information
Terms and Conditions
Learn in detail about the overall rules and terms for using the 35nd platform.
Responsible Gaming
Build healthy gaming habits and enjoy entertainment safely.
FAQ
Answers to common questions and information on accounts, payments, and gaming.